HCTC Open House: A Window Into Excellence
Open House Event Success!
The Hillsborough County Tax Collector’s office successfully hosted an Open House on Thursday, November 6, 2025, welcoming community members, partners, and local leaders to tour our Downtown office operations and learn more about us. The event provided an inside look at HCTC’s achievements, innovations, and the dedication of #TeamHCTC.
Tax Collector Nancy Millan welcomed guests and shared HCTC’s strategic direction, highlighting the organization’s four strategic priorities: Amazing Service Experiences, Fiscal Accountability and Transparency, Innovation and Improvement, and Creating a Culture of Success.
Event Highlights
The guided tour experience featured presentations from several HCTC team members who showcased their specialized areas. Attendees learned about the organization’s impressive service record of over 1.06 million customers served annually while maintaining a 4.8 Google Reviews rating, and HCTC’s responsible stewardship of over $3.7 billion in revenue collected for local governments and taxing authorities.
Tour highlights included the Downtown branch operations, demonstrations of innovative services like Mobile ID Go which brings driver license services directly to the community, and technology improvements including kiosk expansion and Smart Lockers available at select locations.
The event concluded with a celebration of HCTC’s prestigious 2025 Governor’s Sterling Award, Florida’s highest honor for organizational performance excellence. This achievement marks HCTC’s second Sterling Award, reaffirming the organization’s 20-year commitment to continuous improvement and exceptional service.
Making an Impact
The Open House demonstrated the collaborative spirit and professionalism of the 424 #TeamHCTC members who serve Hillsborough County with excellence. Guests experienced firsthand how HCTC combines innovation, transparency, and exceptional customer service to deliver essential government services to over one million residents annually.
Event Details
Date: Thursday, November 6, 2025
Time: 3:00 PM – 5:00 PM
Location: Hillsborough County Tax Collector’s Office, 14th Floor, Tampa, FL
Thank you to all who attended and for your continued support of the Hillsborough County Tax Collector’s Office!
For more information about HCTC’s services, visit HillsTaxFL.gov or follow us on Facebook, Instagram, Twitter/X, LinkedIn, and YouTube.